Are you new to the EAS or a privileged user looking for help?

Navigate the Map

Search for Addresses and Parcels

What information will I find associated with addresses?

What “roles” does the EAS support?

How does the change request process work? And what should I know as a privileged user?

How does the change review process work? And what should I know as a privileged user?

I’m a privileged user and need help logging in

Pan and zoom: Use the controls in the upper left corner of the map to move around — or click and drag to pan across the map. Double click to zoom in.

Zoom into a specific area: Hold the shift key, drag your mouse to define an area, and click to zoom into that area quickly.

Address points: Once a map is zoomed in enough, dots representing addresses become visible. A larger dot means there are multiple addresses at a location while smaller dots represent a single address and their parcel associations.

Address information: Click address points to view more detailed information.

More options: Right click an address point for more options. This is how privileged users can request to add, move or retire addresses.

By address number and street: You will need both a number and street name. As you type into the search bar in upper left-hand corner, suggested addresses will appear, or you can click the magnifying glass to return all matches.

By parcel number: Suggested parcels and results will begin to appear after the first four parcel digits have been entered into the search bar. Select a suggested parcel number or click the magnifying glass to return all matches. The parcel number is also called the Assessor’s parcel number, or APN.

View list results as dots on the map: Click a search result or hover over it to find it on the map.

Requesters: These users create requests for adding, changing or retiring addresses and their parcel associations.

Reviewers: These users review, accept or deny change requests.

Request the creation of a new address with these steps:

1. Find the location for the new address on the map: Move the cursor to the location of a new address, right click, and select Add a New Address Here. Once an address point has been created, the new address point is not associated to a parcel so no parcel will be highlighted and the Change Request Form will open.

2. Select an exact address point within a parcel: To adjust the location of an address point, right click and select Move Address. Address points can then be dragged to the desired location. To move an address to a new parcel, close the Change Request Form without saving and start again.

3. Title a change a request: Titling a change request before saving means easy reference and commenting. If you work for the City and County of San Francisco, refer to <link-to-ABC> for more detail.

4. Pick a street: Next, enter the address number (and the suffix if applicable) to select the associated street segment. A drop-down menu will suggest streets close by, though the map — in its basic grid view or with overlaid terrain imagery turned on via the Imagery button in the top right-hand corner — can also be used as reference. Selected streets will highlight on the to ensure that the correct street has been chosen.

5. Add unit addresses: Press the green plus icon in the top, center pane of the Change Request Form to add any unit addresses that will be associated with the new base address. The unit number will need to be identified. To remove a unit address, click the red minus icon in the top, center pane of the Change Request form, as shown here:

6. Submit or save: Click the Submit button to submit the change request so that it can be reviewed by someone else, or click the Save button to work on the change request later.

7. Return and continue working: Click the My Changes button, which will bring up the Change Requests form. Next, select a specific change request and double click or hit Edit.

8. Submit for review: Once a change request is submitted, it becomes visible to reviewers who can then accept or reject it, or comment about issues that require resolution. If a change request is rejected, it will appear in the list of My Change Requests of its original creator.

Here’s how to retire an address — or replace it with a new one:

1. If retiring an existing address: Select an address or parcel on the map or use the search bar. In the Address Details window, click Retire to open the Change Request form.

2. If requesting a new address in place of an existing one: Select an address and click Retire to open the Change Request form and submit your request to retire this address. After this change request has been approved, submit a request for a new address in the same location following the steps above.

Here’s how a reviewer accepts or rejects a request:

1. Review a request: Once a change is ready to be evaluated, click the Review Changes button, which opens the Review Change Requests Form. A specific change request can then be opened for review. After a change request has been opened and reviewed, select Accept the Request for Review.

2. Accept or reject a request: From here, requests can be either approved and committed to the database or rejected by clicking Disapprove. Additional details, elaborations and next steps can be added as comments.

Forgotten password: After clicking the Sign In button on the EAS, click I forgot my password for assistance. A new password will be sent to the email address associated with your account.

Password change: After logging in, open the drop-down menu by your name in the upper right hand corner and select Change password. Press Change Password to save your new password.